All orders are shipped within 1 working day (24 Hrs) after placing your order.

Orders which are placed over the weekend (Sat & Sun) will be shipped on the next available working day (i.e Mon).

If the order is received after 1 pm, the order will be dispatched on the next working day.Free shipping on orders over $119 We only ship within the US & CANADA.​

Canada
East Coast: 1-3 working days
West Coast: 3-5 working days

United States
East Coast: 1-2 working days
West Coast: 2-3 working day

Local Express (6HR) Transportation is available in the Greater Toronto area and the New York area (additional fee applies)

EC TOYS is happy to accept any unwanted items from consumers for refund, within 14 days of purchase, providing the following terms are met:

All packaging must be intact and not be unboxed so that the item is in a re-saleable condition

You are able to provide a valid proof of purchase – this can be a copy of your receipt from the online shop or your confirmation email

Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)

If you wish to cancel or change the order before dispatch, please reach out to EC TOYS via ''info@encounteryw.com'' instantly. You will be asked to pay the return postage.

For broken items or missing accessories we will need the figure to be posted back to us before a refund or a replacement is sent. 

Please contact our customer services team for any enquiries regarding the order via ''info@encounteryw.com''.

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Please note that offline sales channels do not apply to this policy